1. WITHDRAWAL

You have the right to return the entire order or part of it without having to tell us the reason why you want the products returned, within 14 working days from the date you receive it. In this case, only the direct cost of returning the products is borne by you. In case the reason for your return concerns a mistake of the company, we undertake to bear the cost of returning the product.

You are obliged to send the product in the perfect condition in which you received it, ie without having its packaging violated and confirming that the special markings of the product have not been removed. In addition, you must include the retail receipt. The return will be accepted only after the approval of the company.

2. Changes to purchases made from our online store can be made by phone or by contacting our website.

3. The consumer has the right to make up to 2 changes.

4. In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way they will be returned, your refund will be completed within 8 days from the date we receive the products. In case the reason for return concerns a mistake of the company, Realest undertakes to send a courier again to the address you have assigned to us for the receipt of the order at its own expense. Once the product leaves you, Realest receives it within 2-3 working days for in-house returns. In case you choose other transport companies, we can not provide any guarantee for the delivery times of the products you return to us. After receiving the product, we will process your request immediately and we will inform you by e-mail about how to process it within 6-7 days.

5. ANALYTICAL RETURN GUIDE

Prerequisite is that the product is in its original packaging and in the same excellent condition in which you received it along with the retail receipt and including the special markings of the product (cards).
The consumer has the right to make up to two returns, paying the return cost to the company.

Note: All products returned to Realest warehouses are subject to meticulous quality control.

In case you want to return the products you bought to us, the address to which the products must be sent for return is: Realest Koumoundourou 5, Larissa, 41222, ATTENTION Realest ESHOP.