FAQ

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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”How can I place my order online?” tab_id=”1634228859200-0bfaa07e-a6a0″][vc_column_text]Clicking on the product you are interested in takes you to its page where you can find all the necessary information you need to decide if it is right for you ( photos, detailed description, size guide, code and price ) . For any question about the product you can of course contact the customer service department of our company.

Select the color and then the size you want and click ADD TO CART . If you want to continue shopping, repeat the process. Otherwise proceed safely with the registration of the order either as a guest or as a member.
In Step 1 , select one of the Receipt methods and fill in your details.
Select in Step 2 one of the available payment methods: Cash on Delivery, Credit or Debit Card, PayPal, Bank Account Deposit.
Click the FINISH NOW! button to place your order. You will soon receive a confirmation email with the details and number of your order. Sit back and soon your favorite products will be in your hands while we will keep you informed about the progress of your order!

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I place my order by phone?” tab_id=”1634228859217-3e47dad1-d39c”][vc_column_text]Of course, very easily & amp; quickly by following the steps below:

Contact customer service at 2410535186 (for your best & fastest service it would be ideal to know the code of the product you wish to order), Monday-Friday 09: 00-20: 00 and Saturday 09:00 -19: 00, except holidays.
Answer our representative’s questions about your information. You will be asked for your name, full delivery postal address, a contact telephone, preferably a mobile, and the payment method you want to choose between cash on delivery or bank deposit.

You will be informed about the progress of your order by sms.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I order via Facebook / Instagram / email / contact form?” tab_id=”1634228964508-3a81bce6-0f20″][vc_column_text]The process is very simple and fast, just follow the steps below:

Send us your message / email or fill in the contact form stating that you wish to order and giving us the following information:
product code, color and size
– name
– full postal address
– contact telephone, preferably mobile
– payment method choosing between cash on delivery or bank deposit
We will call you or reply to your message / email in order to confirm the registration of your order.

You will be informed about the progress of your order by sms.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I remove / cancel a product of my order?” tab_id=”1634228984213-e812ed4e-173f”][vc_column_text]Yes! You can remove the products you do not want from the shopping cart, provided that you have not completed the order. If you have already completed it, then contact the customer service department of our company immediately.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I can cancel my order” tab_id=”1634229004260-68b93552-da8f”][vc_column_text]Yes! You can cancel your order by sending an email / message via Facebook / Instagram / contact form with the order code and the indication cancellation order or by contacting the customer service department of our company.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I make sure I made my purchase correctly?” tab_id=”1634229038752-0e70cbec-ef11″][vc_column_text]After placing your online order you will automatically receive a confirmation email. If you do not receive it, and after first making sure that it may not have been distributed instead of the inbox to junk / spam (or for gmail owners possibly to the tab of promotions), contact our customer service department.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What payment methods does Realest have?” tab_id=”1634229078772-bf596c5f-daed”][vc_column_text]

COD: Payment is due upon delivery of the order to the distributor.
Note: payment to the distributor can only be made in cash. To be able to choose between cash and use a credit / debit Visa / Mastercard card, pick up the one closest to you .
PayPal: Immediately after order confirmation you will be automatically logged in to your PayPal account to complete the process.
Credit / Debit Card: You will be prompted to fill in your Credit / Debit Visa / Mastercard card details and return to our site to complete the registration of your order.
Secure Payment by Card and Telephone Order (Payment Links by Cardlink) : Now for orders by phone / e-mail / chat you can complete them securely, with just one click via of Cardlink service! We give you a special link, which automatically takes you to the Cardlink payment environment, you fill in your details and the transaction is completed.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I request an invoice instead of a retail receipt?” tab_id=”1634229098261-5fa25dab-1b83″][vc_column_text]Yes, by selecting an invoice version in Checkout.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why was my credit / debit card not accepted?” tab_id=”1634229129515-0995d43c-44fa”][vc_column_text]If your bank declined the transaction, some of the following may happen:

The card may have expired. Check that the corresponding expiration date of your card has not passed.
You have exceeded your credit / credit card transaction limit.
You entered an incorrect item.
You have not filled in all the required fields correctly.
Poor internet connection during bank check.
Unsuccessful 3D secure verification process. You can read more about this process for Visa Cards here and for Mastercard Cards here .

Contact your bank and / or try another card / choose another payment method.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is it safe to use my credit / debit card on your website?” tab_id=”1634229151254-8d663d15-c384″][vc_column_text]Yes, the data is transferred in SSL encrypted format. For payment with Visa and Mastercard only Ces (Secure E-Commerce) transactions are accepted. The system will contact the bank that issued the card for the buyer to approve the payment. When the process of identifying the data is completed, the charge on the card will be processed. Otherwise the order will be canceled.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I pay for delivery to Cyprus / outside Greece by cash on delivery?” tab_id=”1634229170739-d6b32fd8-9065″][vc_column_text]For orders with country of delivery Cyprus / outside Greece accepted payment methods are the use of credit / debit Visa / Mastercard card and PayPal.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I receive my order?” tab_id=”1634229191820-f8540d09-0837″][vc_column_text]The options for the delivery of your order are the following:

Delivery to your place (at home, in the office, etc.).
Receipt from ELTA courier store.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does it take for my order to arrive?” tab_id=”1634229224943-29795d0d-5fc6″][vc_column_text]We understand the anguish of waiting for your new shoe, clothes or accessories and we always make every effort to send all orders as soon as possible, with absolute order of priority. For sending to your place, depending on the place of delivery, or pick-up from your nearest ELTA courier, 1 to 5 working days are required.

Shipping times & Delivery may change due to unbalanced factors (availability of the product in a warehouse outside the central, strikes, delays of transport companies, holidays, weather conditions, etc.) or in periods of, particularly high demand (official discount periods, offer days). Thanks in advance for your understanding if your order is a little late. Rest assured that we are making every effort to overcome any difficulty that may arise. [/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the shipping cost?” tab_id=”1634229248348-294d55ba-7f95″][vc_column_text]

Shipping to your place (home, office, etc.) is with FREE shipping for orders over 50 € (and with a charge of 3 € > For lower value orders).
Receipt from one of the ELTA couriers is with FREE shipping for orders over 50 € (and with a charge of 3 € for orders of lower value).
For shipping to Cyprus are FREE shipping for orders over 50 € (and with a charge of 9.99 € for orders of lower value).
For shipping abroad the shipping cost is € 14.99 in orders weighing up to 2.5kgr / volume 5lt (box size 25X20X10cm or 30X25X15cm).

In case of shipment abroad that the package of the order exceeds the weight of 2.5kgr / volume 5lt (or a box larger than 30cmX25cmX15cm is used) then you will be informed about the extra shipping costs via email and the extra payment will be made via PayPal. If you disagree with the total amount of shipping the order will be canceled and the money will be refunded to your card / PayPal account.

For countries outside the European Union there may be additional costs (taxes, duties, etc.) according to the legal status of each country. Contact your local competent body for the place of delivery of the order to inform you of the additional costs that may arise during the delivery of the order.

If you do not receive the order abroad and since due to high customs clearance / repatriation costs it can not be returned to us, your money can not be refunded.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Who will deliver the order?” tab_id=”1634229274421-747434d6-3710″][vc_column_text]ELTA courier is responsible for shipments in Greece while for international shipments and shipments in Cyprus we cooperate with DHL Express.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are products that have run out of size or color renewed?” tab_id=”1634229294586-130ccf7a-7a89″][vc_column_text]At realest.gr you will find a variety in all categories, both products and sizes. If a product / size has been sold out we will try to renew it as soon as possible while of course it can at any time mediate cancellation / return of order and reappear as an available product / size that has been sold out. If there is no stock in a product / size then we automatically withdraw it from the site.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I receive in my email information with the latest news and offers of realest.gr?” tab_id=”1634229317262-33e20245-69b8″][vc_column_text]Yes. Just by subscribing to the “Newsletter” you will receive information about the latest news, offers and events of relaest.gr.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Yes. Just by subscribing to the “Newsletter“ you will receive information about the latest news, offers and events of relaest.gr.” tab_id=”1634229332843-77264959-f8bb”][vc_column_text]If you have forgotten your password you can retrieve it in the “Login” section. Fill in your email and click “I forgot my password”. You will receive an email with your new password.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if I receive a defective product?” tab_id=”1634229347336-31c76349-2e9d”][vc_column_text]We take 100% responsibility for all the products we have sent. If you think the product you received has a defect then call the customer service department immediately.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if I receive a product that I did not request?” tab_id=”1634229370582-5fd766ed-75fb”][vc_column_text]In case you accidentally receive a product that you have not ordered, contact the customer service department of our company immediately.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]